ࡱ> M bjbj== 8WW >lQQQ8Q Q(UU"UUUYYY1333333$ځ ZWYYYYYWQ[UUGlQ[Q[Q[YUU1Q[Y1Q[Q[b:Mg,"hgUU rHn> NQYXyg g\0gRTQZTgQ[  This questionnaire should be answered by the ILF User. If that person needs help to complete this questionnaire, the answers should be given from their point of view not from the person completing it. Please tick clearly inside one box. 1Are you:MaleFemale2Where in the UK do you live:ScotlandNorthern IrelandWalesEngland Please use this box to add any comments:   1How did you find out about the ILF?Social workerWord of mouth Our websiteOther2Where did you get the application from?Social workerDirectlyfrom us Downloaded from our websiteOther 3Was the application form written in a way that you could understand?YesNo 4Did you need somebody to help you complete the form?YesNo Please use this box to add any comments:   1Were you given a choice of dates and times when our assessor could visit you?YesNo 2 Did you feel able to ask questions during the visit?YesNo3Did you feel the ILF assessor treated you with respect and dignity?YesNo 4Did the ILF assessor listen carefully to you?YesNo 5Were you given a chance to express your views at the meeting?YesNo6Were you made aware that you would have to contribute some of your existing benefits towards your care costs?YesNo Please use this box to add any comments:   1 Was the amount of money you were offered what you expected?YesNo2Did you understand the calculation in the letter?YesNo 3Did the final offer reflect what was talked about at the visit?YesNo4 Did you contact the ILF to discuss your offer?YesNo 5Do you feel the amount of time taken between applying and receiving youre offer was satisfactory?YesNo Please use this box to add any comments:   1 Was the agreement form written in a way you could understand?YesNo2Did you have help sorting out who was going to provide care for you?YesNoIf so, who helped you to sort out your care arrangementsFamilyFriendsSocial workerOther 3Do you feel you had enough help sorting out your careYesNo 4Do you understand the responsibilities that go with accepting an ILF award?YesNo5Do you feel these responsibilities were cleared explained to you?YesNo Please use this box to add any comments:   1Did you find the User Leaflets that we sent you helpful and easy to understand?YesNo 2 Have you had to refer to the User Leaflets since getting your ILF money?YesNo3Are our letters to you written in a way you can understand?YesNo 4Do you know that you can have your letters in different formats?YesNo(These include different languages, Braille and Audio). 5Have you ever telephoned the ILF?YesNoDid you find our staff helpful?YesNoDid you feel they listened to you? YesNoDo you feel they treated you with respect and dignity? 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